Policies

First Kicks Policy (U4-U8)

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form. Refunds are generally issued on the last day of the month.

Please note that players joining programs after the start date, we are not able to pro-rate the program fees. 

U4 and U5 First Kicks Refunds

All refunds are subject to a $32 administration fee and $35 for uniform (if received).

Uniforms can not be returned once they have been provided to the players.

Requests received before the Fall, Winter or Spring sessions start:

• Refunded in full minus the administration fee and uniform fee (if received)

Requests received between the day of the first session and before the third session:

• 50% refund minutes the administration fee and uniform fee.

No refunds will be issued after the third session of the Fall, Winter or Spring session.

U6- U8 Fall/Winter First Kicks Refunds

All refunds are subject to a $37 administration fee and a. $35 for uniform (if received).

Uniforms can not be returned once they have been provided to the players.

Requests received before the Fall/Winter sessions start:

• Refunded in full minus the administration fee and uniform fee (if received)

Requests received between the day of the first session and before the sixth session:

• 50% refund minutes the administration fee and uniform fee.

No refunds will be issued after the sixth session of the Fall/Winter session.

SECOND KICKS (U9-U10) AND DIVISION 3 (U11-U18) REFUND POLICY

HOUSE (U9-U10) AND U11-U18 DIVISION 3 PLAYERS

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form. Refunds are generally issued on the last day of the month.

The refund policy for House (U9-U10) and U11 - U18 Division 3 players is as follows:

• Refund requests submitted up to the day before the start of each season for which the player is registered will be refunded in full, less a $47 non-refundable administration fee for U9 and U10 players and $60 for U11 - U18 Division 3 players along with any uniform fees.
• Refund requests submitted between the day the season starts and October 31st will be refunded 50% of the applicable registration fee, less an administration fee of $47 for U9 and U10 players and $60 for U11 - U18 Division 3 players along with any uniform fees.
• No refunds will be issued after October 31st
• Requests to withdraw for medical reasons  must be accompanied by a legible doctors note with contact information for the doctor. Refunds will be on a pro-rated basis and are subject to the following conditions:
  • Refund requests submitted up to the day before the start of the season for which the player is registered will be refunded in full, less a $60 non-refundable administration fee along with any uniform fees.
  • Refund requests submitted by November 30th will be refunded 50% of the applicable registration fee, less a $25 non-refundable administration fee along with any uniform fees.
  • Refund requests submitted by January 15th will be refunded 25% of the applicable registration fee, less a $25 non-refundable administration fee along with any uniform fees.
  • No refunds will be issued after January15th.

DIVISIONAL REFUND POLICY FOR BCSPL, METRO, DIV 1 & DIV 2 (U11-U18)

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form. Refunds are generally issued on the last day of the month.

The refund policy for BCSPL, METRO , U11-U18 Division 1 or 2 players is as follows:

• Players registered on a team at the BCSPL, Metro, Division 1 or 2 levels are NOT eligible for a refund of their registration fee except as outlined below:
• For information on withdrawals due to medical reasons see the section covering this on our website.
• Requests to withdraw from a team at the BCSPL, BCCSL Metro, Division 1 or 2 levels to play on a higher-level team not provided by Vancouver United FC submitted prior to the start of the season will be refunded 50% of the applicable registration fee, less a $60 non-refundable administration fee for BCSPL, Metro, Division 1 and Division 2 and $72 plus 3% of the fees paid to that point (BCSPL fees are paid in instalments). Fees for kit purchase would also need to be deducted.
• Requests to withdraw due to relocation (i.e., moving to another municipality or further) will be refunded as follows:
  • Refund requests submitted by October 31st will be refunded 50% of the applicable registration fee, less the applicable non-refundable administration fee, plus any uniform fees.
  • No refunds will be issued after October 31st.

Academy Refund Policy

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Academy refers to the following programs for 2022-2023:

• VanU Fall, Winter and Spring Academy for players and goalkeepers.
• VanU Skill Centre  (Fall, Winter and Spring)

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form. The refund policy for VanU FC Academy sessions is as follows:

All Academy training kits are non-refundable once they have been given to players.

• Requests to withdraw submitted prior to the second session will be refunded in full, less a $25 non-refundable administration fee minus any sessions commenced.
• Requests to withdraw submitted after the second session but before the third session will be refunded 30% of the applicable registration fee, less a $25 non-refundable administration fee.
• No refunds will be issued after the third session.

VanU Camp Refund Policy

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Requests to Withdraw received 72 hours in advance of the start of the program will be refunded in full less $25.00 administration fee.

Requests to Withdraw received less than 72 hours but prior to the start of the program will be refunded 50% less $25.00 administration fee.

No refunds will be issued after the start of the program except for medical reasons accompanied by a legible doctor's note with contact information for the doctor. Refunds for medical reasons are subject to consideration of the portion of the program in which the player participated. All medical refunds are still subject to a $25.00 administration fee.

Cascadia Refund Policy

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form.

The refund policy for Cascadia Spring League is as follows:

Tier 1&2 Players:

• Players registered on a team at Tier 1 & Tier 2 levels are NOT eligible for a refund
• Refunds for medical reasons must be accompanied by a legible doctor's note with contact information for the doctor. Refunds for medical reasons will be pro-rated based on the potion of the season played and will be subject to a $25 administration fee.

Tier 3 Players:

• Refund requests submitted up to the day before the start of the league will be refunded in full, less a $25 non-refundable administration fee.
• No refunds will be issued after the start of the league except for medical reasons accompanied by a legible doctor's note with contact information for the doctor. Refunds for medical reasons will be pro-rated based on the potion of the season played and will be subject to a $25 administration fee.

Refunds due to Extreme Weather Conditions

Beach Blast Refund Policy 

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Requests to withdraw from the tournament received by noon on July 30th will be refunded in full less a $50.00 administration fee.

No refunds will be issued after noon on July 30^th.

Refunds due to Force Majeure Events

In the event of unforeseen events which can include but are not limited to natural disasters, armed conflict, public health orders, pandemics or epidemics; games or practices may be cancelled.

VanU FC will not be responsible for refunds if games or practices are cancelled in force majeure scenarios.

The club will look for opportunities to provide or facilitate training sessions and/or games once any force majeure events have ended  if field permits are available. However there is no guarantee that fields will be available past the regular season.

The admin fee covers the following: 

• Player affiliation fee VanU must remit to BC Soccer for every player at the start of the season. The amount varies depending on whether the player is below U11 or U11 and higher.
• Payment processing fees (please note that credit card payment processing fees are not refundable for any program related refunds)
• General admin work performed by club staff.