VanU Covid-19 Refund Policy


We have updated our refund policy in the event the 2021-2022 season is completely cancelled to provide full refunds minus a small admin fee, or a full credit towards the 2022-23 season.

The chart below shows the refund admin fee that will be applied to each 2021-22 program should programs be cancelled due to covid. 

Covid 19 - Refund Admin Fee Chart


Program name Admin fee
U4-5 First Kicks $10
U6-8 First Kicks $15
U9-10 Second Kicks $25
U11-18 Division 3 $25
U11-18 Metro, Div. 1 & 2 $35
U13 BCSPL Intake $35

If the upcoming season proceeds in a substantially reduced manner, we will be offering sensibly prorated refunds and/or credits to our members reflecting the situation.


VANU HAS REFUND POLICIES THAT VARY BY PROGRAM.


These refund policies are listed on registration forms when you register for the season or for a program. Please make sure you are aware of what refund may be available to you and the terms specific to them. All refund requests must use the Player Withdrawal Form and be sent via email to the VanU FC's office:

VANU POLICY FOR IMMUNO-COMPROMISED PLAYERS & FAMILIES

VanU’s COVID-19 refund policy (see above) remains in place. It is one of the most transparent, generous refund policies being offered. This policy covers refunds if the 2021-22 season is cancelled or severely shortened. The standard refund policy for players who choose not to play in the 2021-22 season or move to other clubs also remains in place (also see above). If the case of players, or players’ direct family members have issues related to being immuno-compromised, we will handle refund requests based on this on an individual basis. Please email Loretta at loretta@vancouverunitedfc.com and we will consider options. All such requests must be accompanied by a letter from a doctor explaining the situation and the need for the player to withdraw from soccer. This policy will remain in place as long as the Provincial Health Office maintains the Public Health Emergency related to COVID-19.

Our refund policy for player withdrawals is based on recognizing the difficulties in having players who have accepted a spot on a team then choosing to not play. It creates serious, time consuming problems for staff, volunteer coaches and players. This is why we ask players to think carefully before accepting on teams. 

Therefore, it is important to note that refunds due to none-COVID issues are handled very differently than those related to the season being compromised by COVID.

Refund Policy - First Kicks (U4-U8)

First Kicks Policy (U4-U8)

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form.

Please note that players joining programs after the start date, we are not able to pro-rate the program fees. 

U4 and U5 First Kicks Refunds

All refunds are subject to a $32 administration fee and $35 for uniform (if received).

Uniforms can not be returned once they have been provided to the players.

Requests received before the Fall, Winter or Spring sessions start:

  • Refunded in full minus the administration fee and uniform fee (if received)

Requests received between the day of the first session and before the third session:

  • 50% refund minutes the administration fee and uniform fee.

No refunds will be issued after the third session of the Fall, Winter or Spring session.

U6- U8 Fall/Winter First Kicks Refunds

All refunds are subject to a $37 administration fee and a. $35 for uniform (if received).

Uniforms can not be returned once they have been provided to the players.

Requests received before the Fall/Winter sessions start:

  • Refunded in full minus the administration fee and uniform fee (if received)

Requests received between the day of the first session and before the eighth session:

  • 50% refund minutes the administration fee and uniform fee.

No refunds will be issued after the eight session of the Fall/Winter session.

REFUNDS DUE TO EXTREME WEATHER CONDITIONS:

In the event of extreme weather conditions, games or practices may be cancelled, if fields are closed by permitting organizations (i.e., UBC, UNA, VPB, or VSB), or conditions are unsafe for our players. VanU FC will not be responsible for refunds if games or practices are cancelled due to extreme weather conditions.

The club will look for opportunities to extend sessions if field permits are available, however there is no guarantee that fields will be available past the regular season.

Refund Policy - Second Kicks (U9-U10) and Division 3 (U11-U18)

SECOND KICKS (U9-U10) AND DIVISION 3 (U11-U18) REFUND POLICY


HOUSE (U9-U10) AND U11-U18 DIVISION 3 PLAYERS

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form.

The refund policy for House (U9-U10) and U11 - U18 Division 3 players is as follows:

  • Refund requests submitted up to the day before the start of each season for which the player is registered will be refunded in full, less a $47 non-refundable administration fee for U9 and U10 players and $60 for U11 - U18 Division 3 players along with any uniform fees.
  • Refund requests submitted between the day the season starts and October 31st will be refunded 50% of the applicable registration fee, less an administration fee of $47 for U9 and U10 players and $60 for U11 - U18 Division 3 players along with any uniform fees.
  • No refunds will be issued after October 31st
  • Requests to withdraw for medical reasons  must be accompanied by a legible doctors note with contact information for the doctor. Refunds will be on a pro-rated basis and are subject to the following conditions:
    • Refund requests submitted up to the day before the start of the season for which the player is registered will be refunded in full, less a $25 non-refundable administration fee along with any uniform fees.
    • Refund requests submitted by November 30th will be refunded 50% of the applicable registration fee, less a $25 non-refundable administration fee along with any uniform fees.
    • Refund requests submitted by January 15th will be refunded 25% of the applicable registration fee, less a $25 non-refundable administration fee along with any uniform fees.
    • No refunds will be issued after January15th.

REFUNDS DUE TO EXTREME WEATHER CONDITIONS:


In the event of extreme weather conditions, games or practices may be cancelled if fields are closed by permitting organizations (i.e., UBC, UNA, VPB, or VSB), or conditions are unsafe for our players.VanU FC will not be responsible for refunds if games or practices are cancelled due to extreme weather conditions.

The club will look for opportunities to extend sessions if field permits are available, however there is no guarantee that fields will be available past the regular season.

Refund Policy - BCSPL, Metro, Div 1 & 2 (U11-U18)

DIVISIONAL REFUND POLICY FOR BCSPL, METRO, DIV 1 & DIV 2 (U11-U18)


All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form.

The refund policy for BCSPL, METRO , U11-U18 Division 1 or 2 players is as follows:

  • Players registered on a team at the BCSPL, Metro, Division 1 or 2 levels are NOT eligible for a refund of their registration fee except as outlined below:
  • Requests to withdraw from a team at the BCSPL, Metro, Division 1 or 2 levels to play on a higher-level team not provided by Vancouver United FC submitted prior to the start of the season will be refunded 50% of the applicable registration fee, less a $60 non-refundable administration fee for BCSPL, Metro, Division 1 and Division 2 and $72 plus 3% of the fees paid to that point (BCSPL fees are paid in instalments). Fees for kit purchase would also need to be deducted.
  • Requests to withdraw due to relocation (i.e., moving to another municipality) will be refunded as follows:
    • Refund requests submitted by October 31st will be refunded 50% of the applicable registration fee, less the applicable non-refundable administration fee, plus any uniform fees.
    • No refunds will be issued after October 31st.
  • Requests to withdraw for medical reasons must be accompanied by a legible doctor's note with contact info for the doctor. Refunds for medical reasons will be on a pro-rated basis and are subject to the following conditions:
    • Refund requests submitted up to the day before the start of the season for which the player is registered will be refunded in full, less a $25 non-refundable administration fee and any uniform fees.
    • Refund requests submitted by November 30th will be refunded 50% of the applicable registration fee, less a $25 non-refundable administration fee and any uniform fees.
    • Refund requests submitted by before January 15th will be refunded 25% of the applicable registration fee, less a $25 non-refundable administration fee and any uniform fees.
    • No refunds will be issued after January 15th.

REFUNDS DUE TO EXTREME WEATHER CONDITIONS:


In the event of extreme weather conditions, games or practices may be cancelled if fields are closed by permitting organizations (i.e., UBC, UNA, VPB, or VSB), or conditions are unsafe for our players. VanU FC will not be responsible for refunds if games or practices are cancelled due to extreme weather conditions.

The club will look for opportunities to extend sessions if field permits are available, however there s no guarantee that fields will be available past the regular season.

Refund Policy - Academy

Academy Refund Policy

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Academy refers to the following programs for 2021-2022:

  • VanU Fall, Winter and Spring Academy for players and goalkeepers.
  • VanU Skill Centre Pilot (Fall, Winter and Spring)

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form. The refund policy for VanU FC Academy sessions is as follows:

All Academy training kits are non-refundable once they have been given to players.

  • Requests to withdraw submitted prior to the second session will be refunded in full, less a $25 non-refundable administration fee minus any sessions commenced.
  • Requests to withdraw submitted after the second session but before the fourth session will be refunded 30% of the applicable registration fee, less a $25 non-refundable administration fee.
  • No refunds will be issued after the fourth session.
Refund Policy - Camps

VanU Camp Refund Policy

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Requests to Withdraw received 72 hours in advance of the start of the program will be refunded in full less $25.00 administration fee.

Requests to Withdraw received less than 72 hours but prior to the start of the program will be refunded 50% less $25.00 administration fee.

No refunds will be issued after the start of the program except for medical reasons accompanied by a legible doctor's note with contact information for the doctor. Refunds for medical reasons are subject to consideration of the portion of the program in which the player participated. All medical refunds are still subject to a $25.00 administration fee.

Refund Policy - Cascadia League

Cascadia Refund Policy

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form.

The refund policy for Cascadia Spring League is as follows:

Tier 1&2 Players:

  • Players registered on a team at Tier 1 & Tier 2 levels are NOT eligible for a refund
  • Refunds for medical reasons must be accompanied by a legible doctor's note with contact information for the doctor. Refunds for medical reasons will be pro-rated based on the potion of the season played and will be subject to a $25 administration fee.

Tier 3 Players:

  • Refund requests submitted up to the day before the start of the league will be refunded in full, less a $25 non-refundable administration fee.
  • No refunds will be issued after the start of the league except for medical reasons accompanied by a legible doctor's note with contact information for the doctor. Refunds for medical reasons will be pro-rated based on the potion of the season played and will be subject to a $25 administration fee.


Refunds due to Weather Conditions

Refunds due to Extreme Weather Conditions

In the event of extreme weather conditions, games or practices may be cancelled if fields are closed by permitting organizations (i.e., UBC, UNA, VPB, or VSB), or conditions are unsafe for our players.

VanU FC will not be responsible for refunds if games or practices are cancelled due to extreme weather conditions.

The club will look for opportunities to extend sessions if field permits are available, however there is no guarantee that fields will be available past the regular season.

Refunds Due to Force Majeure Events

Refunds due to Force Majeure Events

In the event of unforeseen events which can include but are not limited to natural disasters, armed conflict, public health orders, pandemics or epidemics; games or practices may be cancelled.

VanU FC will not be responsible for refunds if games or practices are cancelled in force majeure scenarios.

The club will look for opportunities to provide or facilitate training sessions and/or games once any force majeure events have ended  if field permits are available. However there is no guarantee that fields will be available past the regular season.

The admin fee covers the following: 

  • Player affiliation fee VanU must remit to BC Soccer for every player at the start of the season. The amount varies depending on whether the player is below U11 or U11 and higher.
  • Payment processing fees 
  • General admin work performed by club staff.
Requests to Withdraw for Medical Reasons

Refunds Withdraw for Medical Reasons

Requests to withdraw for medical reasons that are accompanied by a legible doctor's note that properly explains the nature of the medical reason will be considered throughout the season and are subject to the following conditions:

  • Contact information for the physician must be provided
  • Refund requests submitted up to the day before the start of the season for which the player is registered will be refunded in full, less the applicable non-refundable administration fee.
  • Accepted requests submitted after the first session will receive a pro-rated refund based on the day the request was received less the applicable non-refundable administration fee.