Vancouver United Football Club

Refunds

VanU Covid-19 Refund Policy


We have updated our refund policy in the event the 2020-21 season is completely cancelled to provide full refunds minus a small admin fee, or a full credit towards the 2021-22 season.

The chart below shows the refund admin fee that will be applied to each 2020-21 program.

Refund Admin Fee Chart


Program name Admin fee
U4-5 First Kicks $10
U6-8 First Kicks $15
U9-10 Second Kicks $25
U11-18 Division 3 $25
U11-18 Metro, Div. 1 & 2 $35
U13 BCSPL Intake $35

If the upcoming season proceeds in a substantially reduced manner, we will be offering sensibly prorated refunds and/or credits to our members reflecting the situation.


VANU HAS REFUND POLICIES THAT VARY BY PROGRAM.


These refund policies are listed on registration forms when you register for the season or for a program. Please make sure you are aware of what refund may be available to you and the terms specific to them. All refund requests must use the Player Withdrawal Form and be sent via email to the VanU FC's office:

VANU POLICY FOR IMMUNO-COMPROMISED PLAYERS & FAMILIES


Please note that we have added another layer to our refund policies. We already communicated a refund policy to cover the possibility of the 2020-21 season being cancelled. Now that it is clear we will have a season we have had requests for refunds from families who either have a player or a member of the family who is immuno-compromised.

VanU’s COVID-19 refund policy (see above) remains in place. It is one of the most transparent, generous refund policies being offered. This policy covers refunds if the 2020-21 season is cancelled or severely shortened. The standard refund policy for players who choose not to play in the 2020-21 season or move to other clubs also remains in place (also see above). If the case of players, or players’ direct family members have issues related to being immuno-compromised, we will handle refund requests based on this on an individual basis. Please email Loretta at loretta@vancouverunitedfc.com and we will consider options. All such requests must be accompanied by a letter from a doctor explaining the situation and the need for the player to withdraw from soccer. This policy will remain in place as long as the Provincial Health Office maintains the Public Health Emergency related to COVID-19.

Our refund policy for player withdrawals is based on recognizing the difficulties in having players who have accepted a spot on a team then choosing to not play. It creates serious, time consuming problems for staff, volunteer coaches and players. This is why we ask players to think carefully before accepting on teams. 

Therefore, it is important to note that refunds due to none-COVID issues are handled very differently than those related to the season being compromised by COVID.

Refund Policy - First Kicks (U4-U8)

First Kicks (U4-U8)

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form.

  • Refund requests submitted up to the day before the start of each season for which the player is registered will be refunded in full, less the applicable non-refundable administration fee based on the length of the season (i.e. $25 for Fall/Winter season, and $10 for Spring season).
  • Refund requests submitted between the day the season starts and October 31st for the Fall/Winter season or the third session for the Spring season will be refunded 50% of the applicable registration fee, less the applicable non-refundable administration fee.
  • No refunds will be issued after October 31st for the Fall/Winter season or the third sess ion for the Spring season.
  • Requests to withdraw for medical reasons that are accompanied by a doctor's note will be considered throughout the season and are subject to the following conditions:
    • Refund requests submitted up to the day before the start of the season for which the player is registered will be refunded in full, less the applicable non-refundable administration fee.
    • Refund requests submitted by November 30th for the Fall/Winter season or the third session for the Spring season will be refunded 50% of the applicable registration fee, less the applicable nonrefundable administration fee.
    • Refund requests submitted by before January 15th for the Fall/Winter season or the fifth session for the Spring season will be refunded 20% of the applicable registration fee, less the applicable non-refundable administration fee.
    • No refunds will be issued after January 15th for the Fall/Winter season or the fifth session for the Spring season.

REFUNDS DUE TO EXTREME WEATHER CONDITIONS:

In the event of extreme weather conditions, games or practices may be cancelled, if fields are closed by permitting organizations (i.e., UBC, UNA, VPB, or VSB), or conditions are unsafe for our players.

VanU FC will not be responsible for refunds if games or practices are cancelled due to extreme weather conditions.

The club will look for opportunities to extend sessions if field permits are available, however there is no guarantee that fields will be available past the regular season.

Refund Policy - House, Recreational or Div 3 (U9-U18)

REFUND POLICIES House and Recreational

HOUSE (U9-U10) AND RECREATIONAL (DIVISION 3) FOR U11-U18

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form.

The refund policy for House (U9-U10) and Recreational (U11-U18) players is as follows:

  • Refund requests submitted up to the day before the start of each season for which the player is registered will be refunded in full, less a $25 non-refundable administration fee.
  • Refund requests submitted between the day the season starts and October 31st will be refunded 50% of the applicable registration fee, less a $25 non-refundable administration fee.
  • No refunds will be issued after October 31st
  • Requests to withdraw for medical reasons that are accompanied by a doctor's note will be considered throughout the season and are subject to the following conditions:
    • Refund requests submitted up to the day before the start of the season for which the player is registered will be refunded in full, less a $25 non-refundable administration fee.
    • Refund requests submitted by November 30th will be refunded 50% of the applicable registration fee, less a $25 non-refundable administration fee.
    • Refund requests submitted by January 31st will be refunded 25% of the applicable registration fee, less a $25 non-refundable administration fee.
    • No refunds will be issued after January 31st

REFUNDS DUE TO EXTREME WEATHER CONDITIONS:

In the event of extreme weather conditions, games or practices may be cancelled if fields are closed by permitting organizations (i.e., UBC, UNA, VPB, or VSB), or conditions are unsafe for our players.

VanU FC will not be responsible for refunds if games or practices are cancelled due to extreme weather conditions.

The club will look for opportunities to extend sessions if field permits are available, however there is no guarantee that fields will be available past the regular season.

Refund Policy - Competitive or Div 1 & 2 (U11-U18)

COMPETITIVE (DIVISION 1&2) FOR U11-U18

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form.

The refund policy for competitive U11-U18 Division 1 or 2 players is as follows:

  • Players registered on a team at the Division 1 or 2 levels are NOT eligible for a refund of their registration fee except as outlined below.
  • Requests to withdraw from a team at the Division 1 or 2 levels to play on a higher-level team not provided by Vancouver United FC submitted prior to the start of the season will be refunded 50% of the applicable registration fee, less a $25 non-refundable administration fee.
  • Requests to withdraw due to relocation (i.e., moving to another municipality) will be refunded as follows:
    • Refund requests submitted by October 31st will be refunded 50% of the applicable registration fee, less a $25 non-refundable administration fee.
    • No refunds will be issued after October 31st
  • Requests to withdraw for medical reasons that are accompanied by a doctor's note will be considered throughout the season and are subject to the following conditions:
    • Refund requests submitted up to the day before the start of the season for which the player is registered will be refunded in full, less a $25 non-refundable administration fee.
    • Refund requests submitted by November 30th will be refunded 50% of the applicable registration fee, less a $25 non-refundable administration fee.
    • Refund requests submitted by before January 31st will be refunded 25% of the applicable registration fee, less a $25 non-refundable administration fee.
    • No refunds will be issued after January 31st

REFUNDS DUE TO EXTREME WEATHER CONDITIONS:

In the event of extreme weather conditions, games or practices may be cancelled if fields are closed by permitting organizations (i.e., UBC, UNA, VPB, or VSB), or conditions are unsafe for our players.

VanU FC will not be responsible for refunds if games or practices are cancelled due to extreme weather conditions.

The club will look for opportunities to extend sessions if field permits are available, however there s no guarantee that fields will be available past the regular season.

Refund Policy - Academy

Academy Refund Policy

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form. The refund policy for VanU FC Academy sessions is as follows:

All Academy training kits are non-refundable.

  • Requests to withdraw submitted prior to the second session will be refunded in full, less a $25 non-refundable administration fee.
  • Requests to withdraw submitted after the second session but before the fourth session will be refunded 30% of the applicable registration fee, less a $25 non-refundable administration fee.>
  • No refunds will be issued after the fourth session.
Refund Policy - Camps

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Requests to Withdraw received 72 hours in advance of the start of the program will be refunded in full less $25.00 administration fee.

Requests to Withdraw received less than 72 hours but prior to the start of the program will be refunded 50% less $25.00 administration fee.

No refunds will be issued after the start of the program except for medical reasons accompanied by a doctor's note. Refunds for medical reasons are subject to consideration of the portion of the program in which the player participated. All medical refunds are still subject to a $25.00 administration fee.

Refund Policy - Cascadia League

All requests for refunds must use the Player Withdrawal Form available here, and be sent to registrar/at/vancouverunitedfc.com.

Once approved in accordance with the policies outlined below, refunds will be issued on a timely basis to the credit card used for the initial registration, or a cheque will be issued to the address provided on the Player Withdrawal Form.

The refund policy for Cascadia Spring League is as follows:

Tier 1&2 Players:

  • Players registered on a team at Tier 1 & Tier 2 levels are NOT eligible for a refund

Tier 3 Players:

  • Refund requests submitted up to the day before the start of the league will be refunded in full, less a $25 non-refundable administration fee.

No refunds will be issued after the start of the league except for medical reason accompanied by a doctor's note. Refunds for medical reasons are subject to consideration of the portion of the program.

Refunds due to Weather Conditions

Refunds due to Extreme Weather Conditions

In the event of extreme weather conditions, games or practices may be cancelled if fields are closed by permitting organizations (i.e., UBC, UNA, VPB, or VSB), or conditions are unsafe for our players. VanU FC will not be responsible for refunds if games or practices are cancelled due to extreme weather conditions.

The club will look for opportunities to extend sessions if field permits are available, however there is no guarantee that fields will be available past the regular season.